Your privacy matters to us. This Privacy Policy explains how em88 collects, uses, stores, and protects your personal information when you use our online casino platform. We are committed to handling your data responsibly and transparently.
Key principles behind our approach to your personal data
All data transmitted between your device and the em88 platform is protected by industry-standard SSL (Secure Socket Layer) encryption. Your login credentials, payment details, and personal information are never sent in plain text.
em88 does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your account, process transactions, and improve your experience on the em88 platform.
We collect only the personal data that is necessary to provide our services, comply with Philippine regulations, and keep your account secure. We do not collect data beyond what is required for these purposes.
As a Filipino player, you have rights under the Data Privacy Act of 2012 (Republic Act 10173), including the right to access, correct, and request deletion of your personal data. em88 respects and upholds these rights.
Personal data is stored on secure servers with access controls, firewalls, and regular security audits. Only authorized em88 personnel with a legitimate business need can access your account information.
You can opt out of em88 marketing communications at any time through your account settings or by contacting support. Opting out of marketing does not affect transactional communications related to your account.
Summary: This Privacy Policy describes how em88 ("em88," "we," "us," "our") collects, uses, stores, and shares personal information about you ("Player," "User," "you") when you access or use the em88 online casino platform at em88.one. By using the em88 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the platform.
1.1 em88 is committed to protecting the privacy and personal data of all players who use our online casino platform. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission (NPC).
1.2 This Privacy Policy applies to all personal data collected through the em88 website at em88.one, including all games, account management features, customer support interactions, and promotional activities.
1.3 em88 acts as the data controller for personal data collected through the platform. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently.
1.4 This policy should be read together with our Terms & Conditions, which govern your use of the em88 platform generally.
2.1 Registration Data. When you create an em88 account, we collect the following information:
2.2 Identity Verification (KYC) Data. To comply with Philippine anti-money laundering regulations and gaming requirements, we may collect:
2.3 Financial Data. When you make deposits or withdrawals, we collect transaction records including amounts, dates, payment methods used (e.g., GCash account reference, bank account details), and transaction IDs. We do not store full payment credentials — these are handled by our regulated payment processors.
2.4 Usage Data. We automatically collect certain technical and behavioral data when you use the platform, including:
2.5 Communications Data. When you contact em88 customer support, we retain records of your communications, including chat transcripts, email correspondence, and any information you provide in the course of seeking assistance.
2.6 Responsible Gaming Data. If you use em88's responsible gaming tools (deposit limits, self-exclusion, cooling-off periods), we record your preferences and the dates on which they were set or modified.
3.1 em88 uses your personal data for the following purposes:
em88 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All account suspension and fraud investigation decisions involve human oversight.
4.1 em88 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
4.2 Where em88 relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team.
5.1 em88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary:
5.2 All third parties with whom em88 shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose beyond the specific service they provide to em88.
5.3 In the event of a merger, acquisition, or sale of all or part of em88's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer in advance.
6.1 em88 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the platform.
6.2 em88 uses the following categories of cookies:
6.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the em88 platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate securely.
em88 does not use third-party advertising networks or cross-site tracking cookies. Analytics data collected on the platform is used solely to improve em88 services and is not shared with external advertising platforms.
7.1 em88 retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulation. Specific retention periods are as follows:
7.2 When personal data is no longer required for the purposes for which it was collected and the applicable retention period has expired, em88 will securely delete or anonymize the data in accordance with our data disposal procedures.
8.1 em88 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
8.2 Despite these measures, no method of electronic transmission or storage is completely secure. em88 cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, em88 will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.
8.3 You are responsible for maintaining the security of your em88 account credentials. Do not share your password with anyone. em88 staff will never ask for your password. If you suspect unauthorized access to your account, contact em88 support immediately.
9.1 Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by em88:
9.2 To exercise any of these rights, please contact the em88 Data Protection Officer at [email protected]. em88 will respond to all data rights requests within fifteen (15) business days of receipt. We may need to verify your identity before processing your request.
9.3 Please note that certain rights are subject to limitations. For example, em88 cannot delete data that it is legally required to retain under anti-money laundering or gaming regulations, even upon request.
You may also contact the National Privacy Commission directly at [email protected] or visit privacy.gov.ph if you have concerns about how em88 handles your personal data.
10.1 The em88 platform is strictly restricted to individuals aged 21 years and above, in accordance with Philippine gaming regulations. em88 does not knowingly collect personal data from persons under the age of 21.
10.2 If em88 discovers that personal data has been collected from a person under 21 years of age, the account will be immediately closed, all data will be deleted to the extent permitted by law, and any funds held in the account will be handled in accordance with applicable regulatory requirements.
10.3 If you are a parent or guardian and believe that a minor has registered on the em88 platform, please contact us immediately at [email protected] so that we can take prompt action.
11.1 The em88 platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the em88 platform and does not cover the privacy practices of any third-party websites.
11.2 em88 is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the em88 platform.
12.1 em88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
12.2 Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — em88 will notify you via email to your registered address or through a prominent notice on the platform at least fourteen (14) days before the changes take effect.
12.3 Your continued use of the em88 platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated policy, you should close your account before the changes take effect.
This Privacy Policy was last reviewed and updated in May 2026. em88 recommends reviewing this page periodically to stay informed of how we protect your data.
13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way em88 handles your personal data, please contact our Data Protection Officer:
13.2 For complaints that cannot be resolved directly with em88, you may contact the National Privacy Commission of the Philippines at [email protected].
13.3 For responsible gaming concerns, please visit our Responsible Gaming page or contact the PAGCOR helpline at 1553.
em88 is strictly for players aged 21 years and above. We are committed to protecting your data and your wellbeing. Use the responsible gaming tools in your em88 account to set limits, take breaks, or self-exclude if needed. PAGCOR helpline: 1553.
⚠️ Gambling is addictive. Know when to stop.
Now that you know how em88 protects your privacy, you can play with confidence. Join thousands of Filipino players enjoying live casino, slots, bingo, and more — with fast GCash payouts and 24/7 support.
Must be 21+ to play. Please gamble responsibly.